Our Services

How can  Counselling Help?

We all experience times in our lives when the stresses and strains are difficult to deal with.  These may include change, loss, discrimination, loneliness, relationship difficulties, redundancy, bullying, harassment – and many other situations.  We may just want to be able to change our lives, and need support in doing that.  Counselling can provide the space and support to help us get in touch with our own inner resources and also to find the healing we may need for emotional and psychological hurts we have suffered.


At Ubuntu, we recognise that people are all different and may need different counselling approaches.  We use a Humanistic Integrative approach, combining a number of counselling methods.  Where we think that another service may be better placed to help a client with their needs, we will work to support clients to access that service.  Where there may be cultural issues that get in the way, we will work with the client and the service concerned to try to overcome these.

If it helps to talk to us before making a referral, then please do so.  We accept referrals from any source, including self-referral.

Dr Faith Stafford      

Director of Counselling Services.


At UBUNTU Counselling Services we try to respond swiftly to all referrals respecting, understanding and representing different backgrounds by:

  • Taking care to reassure clients about safeguarding and confidentiality
  • Being aware of the gross and subtle effects of Culture i.e. “Culture Shock” on a person’s mental and emotional distress.
  • By being aware of the differences between the Culture of “I” and the Culture of “WE” which underpins the spirit of “UBUNTU”
  • Understanding external social pressures that clients from BME communities can suffer especially living in the South west of England.
  • Recruiting staff and volunteers from a wide range of ethnic backgrounds to create a familiar and welcoming background for clients and to provide appropriate role models
  • Offering a real understanding and a commitment to learning about people’s differing cultures and sharing the learning with others
  • Acknowledging the impact of migration, racism, isolation on clients’ emotional well-being
  • Recognising that some of our clients will not respond well to a completely non- directive method and so providing, where appropriate, a more structural approach to the counselling, with psycho-educational input, information sharing and signposting
  • Recognising that emotional distress is often tied up with practical problems and therefore making use of a team of cross-cultural support volunteers to assist with these difficulties offering Social Support.
  • The spirit of UBUNTU views the client in a holistic way: mind, body and spirit; and acknowledging that they are part of a collective community


We offer:

  • One to One counselling
  • Group Counselling group work
  • Marital counselling
  • Family Counselling/Therapy
  • Cross cultural relationship Counselling
  • Referrals to “UBUNTU Community Services” Associates and practitioners
  • Social support or signposting to social support


Training Services


We run courses on all areas involving interpersonal skills, including:

  • Stress Management
  • Dealing with Harassment
  • Managing Anger
  • Active Listening Skills
  • Dealing with Loss
  • Preparing for Redundancy
  • Preparing for Retirement
  • Team Building
  • Managing Change
  • Dealing with Emotional Clients
  • Group Work
  • Supervision

We also design courses to meet your needs and provide a Consultancy Service